HOSPITALITY · REDEFINED
The new standard
of hospitality.
An intelligent, visual and proactive AI concierge for luxury hotels. It answers, shows and books, in the guest's language, from your own content.
Sales deck · October 2026
Goji Hospitality
G O J I
THE PROBLEM
From friction to flow.
BEFORE · FRICTION
A broken guest journey.
• 15+ minutes on hold for simple requests
• 80+ repetitive queries a day at the desk
• Language barriers, missed upsells
• No guest data between touchpoints
Result Dissatisfaction, burnout, lost revenue.
AFTER · FLOW
One intelligent point of contact.
• Instant answers, 24/7, in the guest's language
• Dining, spa and requests handled with full context
• Staff freed for the human moments
• Rich guest profiles built during the stay
Result Seamless journey, staff excellence, revenue growth.
Goji Hospitality
G O J I
THE STAY
One stay, from every side.
Guest, concierge, reception and your systems, on one map. Six moments, three days.
Goji Hospitality
G O J I
THE INTELLIGENCE LAYER
Deep tech, built for reliability.
It knows who is in the room, and it anticipates. The same engine proven with paying B2B clients, re-prompted for luxury hospitality.
AI brain
Trained on the codes of high-end hospitality to anticipate needs before they are even formulated.
Hotel DNA & knowledge base
Each hotel enriches the brain with its identity: spaces, rituals, menus, local partners, policies. Goji becomes the digital incarnation of the hotel.
Guest intelligence
Understands intent and tone to personalise every recommendation, and collects feedback naturally in the conversation, not via a form.
Goji Hospitality
G O J I
THE HOTEL SIDE
Four things you get on day one.
Guest concierge
WhatsApp and web, in your colours. Answers, shows and books. No app, no login.
Hotel DNA
Your knowledge base: spaces, menus, rituals, partners, policies. Live in about a day.
Unified inbox
Reception's control panel. Every request that needs a human, by room, by urgency.
Analytics
Upsell take, top questions, revenue attributed to Goji, end-of-stay sentiment.
Goji Hospitality
G O J I
RECEPTION
One inbox. Everything that needs a human.
By room
Every request is tied to a room number. Reception sees rooms first, names second.
By urgency
Urgent, flagged, new, in progress. Nothing waits in a chat thread.
Approve, reply, take over
One click to approve, answer in the hotel's name, or take the whole conversation.
Goji Hospitality
G O J I
ONBOARDING
Live in a day, not a project.
1 · UPLOAD
Drop in what you already have
Photos, PDF menus, the room list, policies, your partner list. Nothing to key in by hand.
2 · GOJI READS & TAGS
Every asset, sorted
Tagged by room, category and occasion into the Hotel DNA: spaces, rituals, menus, local partners, policies.
3 · CARDS READY
Review, adjust, go live
Cards build themselves from the tagged content. A completeness bar shows what is still missing.
Goji Hospitality
G O J I
THE SWITCH
Live on day one. Direct booking as you connect.
A routing switch per service lets one product serve integrated and non-integrated hotels. Go live first, flip capabilities as systems connect.
| Capability | Simple · launch | Full · integrated |
| Restaurant & room service | Flagged to inbox | Direct booking + POS billing |
| Spa & wellness | Flagged to inbox | Direct booking |
| Housekeeping | Flagged to inbox | Task created in system |
| Late checkout | Flagged to inbox | Written to PMS |
| Proactive messaging | Welcome + end-of-stay check-in | Occupant-aware triggers |
| Go-live | About a day | Per integration, as connected |
Goji Hospitality
G O J I
THE BACK OFFICE
And you see all of it.
What guests ask, what they book, what they felt. Collected in conversation, not through a form.
EXAMPLE FIGURES · 30 DAYS · ONE PROPERTY
Upsell & revenue
Dining, spa and upgrades booked through Goji, and the revenue attributed to them.
Top questions
What guests ask most, by room and by guest type. Gaps in your Hotel DNA show up here.
Sentiment
End-of-stay feedback, collected in the conversation. Response rates of another order.
Proactive triggers
Which outbound messages fire, when, and what they convert.
Goji Hospitality
G O J I
MEASURABLE IMPACT
What it changes for the hotel.
−60%
Staff efficiency
Reduction in repetitive front-desk queries
+15%
Revenue impact
Increase in dining and experience upsells via visual suggestions
5×
Guest intelligence
More data points captured to personalise future stays
Goji is profitable for the hotel within the first year of deployment.
Based on deployments of the same engine with 10 paying clients on the software-sales use case, and the maturity of the tech.
Goji Hospitality
G O J I
INTEGRATIONS & TRUST
On top of your systems, not instead of them.
PMS / CRM
Opera · Mews · Apaleo · Cloudbeds
Spa & wellness
Availability, booking
Restaurant & POS
Tables, room service, billing
Housekeeping
Service tasks
WhatsApp Business API
Opt-in and template rules, built in
Payments
Never a card number in chat: room charge or secure link
Guest data
Held with consent. The hotel decides what is used
Unified inbox fallback
No connection? The request becomes a ticket
Goji AI
READS CONTEXT · WRITES BOOKINGS
HOTEL SYSTEMS
CHANNEL, PAYMENTS, DATA
Let's set the new standard
of hospitality.
getgoji.ai · book a demo: cal.com/chaimaahrk